Customer service
Do you need help or guidance? Then you’ve come to the right place.
Have you already purchased from us?
If so, we have sent you a link to your status page. Here, you can find information about your order, view your invoice, track your package, and cancel your order.
Have you not purchased from us yet?
Choose a category below, or find the answer among our frequently asked questions at the bottom of the page.
Have you already purchased from us?
If so, we have sent you a link to your status page. Here, you can find information about your order, view your invoice, track your package, and cancel your order.
Have you not purchased from us yet?
Choose a category below, or find the answer among our frequently asked questions at the bottom of the page.
FAQ - Frequently asked questions
How do I return an item?
You will find all information about returns at this link. Remember to follow the instructions on the page.
I am having trouble completing my order. What do I do?
Contact our customer service on info@skisports.co.uk if you have problems completing your order.
What do I do if I regret a purchase?
Along with your order confirmation, we sent you a link to your order status page. There, you can cancel your order yourself, provided it has not yet been shipped.
I have a defective item. What do I do?
If you want to complain about a defective item, you can read more about complaints at this link.
Do you have a physical store?
Unfortunately, we do not have a physical store.
If you are unsure about sizing, we recommend ordering multiple sizes and returning any that do not fit.