Customer service

Do you need help or guidance? Then you’ve come to the right place.

**Have you already purchased from us?**
If so, we have sent you a link to your **status page**. Here, you can find information about your order, view your invoice, track your package, and cancel your order.

**Have you not purchased from us yet?**
Choose a category below, or find the answer among our **frequently asked questions** at the bottom of the page.

Our customer service team is online Monday to Thursday from 09:00–16:00 and Friday from 09:00–15:30.



FAQ - Frequently asked questions

You will find all information about returns at this link. Remember to follow the instructions on the page.

Contact our customer service on info@skisports.co.uk if you have problems completing your order.

Call +45 29 40 68 13 as soon as possible. Then we will do our best to stop the shipment, but we cannot guarantee anything. If the order has already been dispatched, you have a 14-day right of return and must return your order in the normal way. Read about returns here.

If you want to complain about a defective item, you can read more about complaints at this link. Remember to contact us BEFORE you send the defective item back to us.

Unfortunately, we do not have a physical store.

If you are unsure about sizing, we recommend ordering multiple sizes and returning any that do not fit.

Our customers love us
    
More than 500,000 customers since 2003.